Support

Security TV Wall is made by Spaikz LLC. Last updated October 28, 2026.

Adding cameras

• A Hikvision recorder: choose Hikvision, enter the recorder's address (for example 192.168.1.20), your user name and password, and the app lists every channel with its name. Pick the ones to add.
• Any other camera: choose its brand, or Custom, and enter the camera's address and login. Custom takes the RTSP path your camera's manual gives (it looks like /stream1).
• Cameras must be on the same network as your Apple TV. Use the camera's local address, not a cloud account.
• Use a login made for viewing. Hikvision locks a recorder for several minutes after a few wrong passwords, so the app stops after a failed login instead of retrying.

The picture doesn't show

• "Check this camera's address and password": open the camera's menu and choose Edit, then check the address, port (usually 554) and login.
• "No answer to play": the camera or recorder is busy or off. Wait a moment, and close other viewers if the recorder limits streams.
• The app starts with the camera's small stream and switches to the main stream if the small one isn't offered.

Sync between my devices

• Sign in to the same Apple ID and iCloud on every device. Turn on iCloud in Settings → your name → iCloud.
• The camera list syncs through your iCloud. Passwords sync through iCloud Keychain when it is on. If a password hasn't arrived, the app asks you to enter it once on that device.

Free plan and Pro

• The free plan shows your first 2 cameras. Others stay saved and show a lock. Pro shows them all.
• Restore: open the Pro screen and choose Restore purchases, signed in with the Apple ID you bought with.
• Cancel: on iPhone or iPad, Settings → your name → Subscriptions. On Apple TV, Settings → Users and Accounts → your account → Subscriptions.
• Refunds are handled by Apple at reportaproblem.apple.com.
• Family Sharing is on: your family can use Pro through your plan.

Your data

There are no accounts, so there is nothing to sign in to or delete on our side. Removing a camera in the app deletes it from every device. Deleting the app deletes what it saved on that device. To remove purchase records or ask anything about your data, email support@spaikz.com. More in the privacy policy.

Contact

Spaikz LLC · support@spaikz.com